2018 Annual Report

Investing in
Career Growth

Developing our team members professionally strengthens our organization with new skills and capabilities, fosters career growth for employees and deepens engagement across the organization. We are committed to making significant investments in top-tier learning programs that inspire, connect and develop our team. There is no doubt that education is one of the most important components of our ongoing journey to excellence.

John Langley, MD, Emergency Medicine, huddles with the team at Ochsner Medical Center – West Bank Campus

We offer a host of courses that provide opportunities for career growth at every level. IMPACT is a six-week workforce development program available to front-line healthcare professionals that develops advanced skills like cognitive strategies. Patient Access Academy is available to current representatives to improve everyday skills like chart management and patient communication.

Julie Hess, Registered Nurse Supervisor, Ochsner Medical Center – West Bank Campus

The Ochsner Leadership Institute (OLI) was created to provide free professional education for all Ochsner leaders. It offers a wide range of online podcast and in-person courses aligned with best practices and the unique needs of our team members. Course participants tackle some of the most compelling topics in healthcare today, like population health and developing a consumer-focused mindset, as well as focused individual and people leadership training. OLI’s goal is to better prepare our leaders to confront challenges, seek opportunity and ignite enthusiasm around best practices in healthcare and leadership. The executive team and other top-performing leaders serve as the primary instructors.

In 2018, we launched two new training and development initiatives in partnership with Tulane University School of Public Health and Tropical Medicine. In its first year the Physician Leadership Graduate Certificate Program had 31 physician participants, with a curriculum focused on preparing physicians to lead complex, integrated healthcare delivery systems. The program equips students with quantitative and evidence-based management and leadership skills. The Administrative Leadership Graduate Certificate Program enrolled 41 administrative leaders in its first year, with a training emphasis on leadership, operational strategy, innovation and financial management.

Offered free of charge, these programs are designed to help Ochsner leaders advance their careers while earning graduate certificate credit.

We’re proud that our success in developing a world-class workplace has been recognized by Forbes, which named Ochsner a Best Employer for New Graduates, and Indeed.com, which named us one of its Top-Rated Workplaces in the Best Hospitals category. Additionally, Ochsner Health System President and CEO Warner Thomas received a Glassdoor Employees’ Choice Award honoring the Top CEOs in 2018.